If You're Not Receiving an SMS Code:

If You're Not Receiving an SMS Code:

If you're experiencing issues with not receiving the OTP SMS code, we're here to help you get back on track. It's important to ensure that you're not connected to a VPN while attempting to receive the SMS code. Our system has certain safeguards in place to protect against SMS fraud and other potential risks from bad actors. While we work on a more robust solution, this control is in effect.

What to Do:

1. Disconnect from VPN: If you were using a VPN, please disconnect from it. This step is crucial as our SMS delivery may be blocked while connected to a VPN.

2. Still Not Receiving SMS? If you've disconnected from a VPN or were never using one in the first place and you're still unable to receive the SMS code, don't worry. We're here to assist you further.

How We Can Help:

To get the assistance you need, please visit our Support Page and create a support desk ticket. We kindly request you provide us with the following information so we can assist you faster:

1. Your Mobile Number and Country Code: Please provide your mobile number along with the country code so we can narrow down the issue and offer targeted support.

2. Your Mobile Service Provider: Let us know who your mobile service provider is. This information helps us work with your provider to troubleshoot the SMS issue.

Our support team is ready to help you, so please don't hesitate to reach out if you encounter any issues.